Privacy Policy

This Privacy Policy explains how your personal data is collected, used, and shared when you visit or make a purchase on osmic.pk (the “Site”).

Section 1 - How We Handle Your Information

When you visit our Website, we automatically gather details about your device, such as your web browser, IP address, time zone, and certain cookies stored on your device. As you navigate the Website, we also collect data about the specific pages or products you view, the websites or search terms that directed you to our site, and how you interact with the site. This automatically collected data is referred to as "Device Information."

We gather device-related information using the following methods:

• Cookies: Small data files stored on your device, often containing an anonymous identifier.

• Log Files: These track user activity on the site, collecting details such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.

• Web Beacons, Tags, and Pixels: These are electronic tools used to capture information about how you navigate through the site.

• Facebook Pixel and Conversion Tracking: Utilized to monitor user interactions and measure conversions.

• Google Ads Goals and Conversion Tracking: These tools are used for marketing and retargeting purposes to improve the overall user experience.

Additionally, when you make, or try to make, a purchase through our site, we collect specific details from you, such as your name, billing and shipping addresses, payment details for Cash on Delivery, email address, and phone number. We refer to this data as "Order Information." In this Privacy Policy, the term "Personal Information" refers to both Device Information and Order Information.

SECTION 2 - CONSENT

How do we obtain your consent? By providing personal information to complete a transaction, verify your payment method, place an order, or manage a delivery or return, we assume you consent to the collection and use of your data for those purposes. If we request your personal information for an additional purpose, such as marketing, we will either seek your explicit consent or offer you the option to decline.

How can I withdraw my consent? If you change your mind after opting in, you can withdraw your consent at any time. This will stop us from contacting you and prevent further collection, use, or sharing of your information. To do so, simply reach out to us at osmiccustomercare@gmail.com.

SECTION 3 - DISCLOSURE

We may share your personal information if it is required by law or if you breach our Terms of Service.

SECTION 4 - SHOPIFY

Our store is powered by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services. Your data is securely stored within Shopify’s databases and storage systems, protected by a firewall.

If you use a direct payment gateway to complete your purchase, Shopify stores your credit card information. This data is encrypted in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only for as long as it is needed to complete your purchase, after which it is deleted. All direct payment gateways follow the PCI-DSS standards, which are overseen by the PCI Security Standards Council, a collaboration of major brands such as Visa, Mastercard, American Express, and Discover. These standards ensure that credit card information is handled securely by our store and its service providers. For further details, please review Shopify's Terms of Service or Privacy Policy.

SECTION 5 - THIRD-PARTY SERVICES

In general, third-party providers we work with will collect, use, and disclose your information only to the extent necessary for them to carry out the services they offer. However, some third-party service providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information we must provide for purchase-related transactions.

We recommend reviewing these policies to understand how your personal information is managed by these providers. Keep in mind that certain providers may be located in, or operate within, jurisdictions different from yours or ours. If you choose to proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction where the provider or its facilities are based. For example, if you are in Pakistan and your transaction is processed by a payment gateway in the United States, your personal information may be subject to U.S. laws, such as the Patriot Act. Once you leave our website or are redirected to a third-party site or application, this Privacy Policy and our website’s Terms of Service no longer apply.

Clicking on links within our store may take you to external websites. We are not responsible for the privacy practices of these other sites and recommend that you review their privacy policies.

SECTION 6 - SECURITY

We take appropriate measures and adhere to industry best practices to safeguard your personal information, ensuring it is not improperly lost, misused, accessed, disclosed, altered, or destroyed. When you provide your credit card details, they are encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmitting data over the Internet or electronic storage is completely secure, we comply with all PCI-DSS standards and employ additional widely recognized industry safeguards.

SECTION 7 - AGE OF CONSENT

By accessing this site, you confirm that you are either the legal age of majority in your state or province of residence, or that you are the legal age of majority and have provided consent for any minor dependents to use this site.

SECTION 8 - UPDATES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

How we handle your personal information?

We use the Order Information we collect primarily to process and fulfill your orders through the Site. This includes handling payment details, arranging shipping, and sending you invoices or order confirmations.

Additionally, we utilize this information to:

• Communicate with you

• Monitor orders for potential risk or fraud

• Provide information or advertisements about our products or services based on your preferences.

We use the Device Information we collect, such as your IP address, to help identify potential risks and fraud. Additionally, this information helps us enhance and optimize our Site by analyzing how customers navigate and interact with it, as well as evaluating the effectiveness of our marketing and advertising efforts. This may include data for Google Ads remarketing and retargeting purposes.

Disclosing your personal information

We may share your personal information with third-party partners to assist us in utilizing your data as outlined above. Additionally, we rely on Google Analytics to gain insights into how customers interact with our Site. You can find out more about Google’s use of your personal information at: https://www.google.com/intl/en/policies/privacy/

In certain circumstances, we may also share your personal information to comply with legal obligations, such as responding to subpoenas, search warrants, or other lawful requests, or to protect our rights.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Minors

The Site is not designed for use by individuals under the age of 12.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at osmiccustomercare@gmail.com.