Refund Policy

Customer Satisfaction Guarantee

At OSMIC, we are committed to ensuring your satisfaction. If you’re not completely happy with the items you received, please let us know. Our return and refund policy allows you 7 days from the date of receipt to request a return. Please note that products that have been used or opened cannot be returned or refunded under any circumstances. For detailed information, please review our policy below:

Return & Refund Policy

OSMIC will process returns or refunds for any product that is found to be damaged, provided the following conditions are met:
•    The product must be in its original condition.
•    The product must be unopened and unused.
•    The product must be returned within 7 days of receipt.
•    A proof of purchase and receipt are required to process your refund.

How to Return a Product?
If you have received a damaged or faulty product, please follow these steps to return it:
1.    Document the Damage: Take clear photos of the damaged product(s).
2.    Contact Us: Send us a message on WhatsApp at +92 305 3337794 with the details of your return request.
3.    Return the Product: Ship the product back to us in its original, sealed packaging.

If you have any questions or need further assistance, don’t hesitate to reach out!
How can I request a refund?
Once we receive and inspect your return, we will inform you of the status of your refund request. If your refund is approved, it will be processed and issued based on the decided refund method.

Non-Returnable Products
Please note that used or opened products cannot be returned or refunded under any circumstances. OSMIC will not accept returns for the following:
•    Products with opened or damaged shipping boxes due to customer handling.
•    Sale items or gift cards.

Thank you for your understanding. We hope you have a pleasant shopping experience.

 

Refund Address: Peoples Colony no.1, Faisalabad

Email Address for Refund: Osmiccustomercare@gmail.com

Phone Number: +92 305 3337794